Canadian Owned & Operated
Canadian Owned & Operated
HME offers stairlift servicing Monday through Friday from 8am – 4:30pm. While we do not offer after hours or weekend service, we do have a team of technicians available Monday to Friday, and are happy to accommodate you. If you would like to schedule a technician and it is after-hours or the weekend, you may complete the Request Stairlift Service form, and we can schedule your servicing as quickly as possible when we reopen on the next business day.
Call our office at 1-844-821-0075.
Our stairlifts offer lasting value and premium quality. In the unlikely situation that you experience a serious problem with the stairlift, we provide common issues that our clients have faced. These troubleshooting videos may help you resolve your issue. If you're experiencing other issues with your stairlift, please contact us.
If your chair beeps multiple times or the charger is showing a red light, your chair may have a charging problem. Make sure the chair is at the end position, where the chair can be charged.
The chair may not turned back all the way from the swivel position. Make sure to turn the chair all the way to the straight position (you will hear a click).
It might be that an obstacle is in the way, with the footplate and carriage safety sensors activating and stopping use. Check for and remove any obstructions.
