Canadian Owned & Operated
Canadian Owned & Operated
Accessibility service, troubleshooting support, and stairlift guidance from the HME team.
HME offers accessibility service appointments Monday to Friday from 8:00 am to 4:30 pm. To request service, please complete the Book A Service form and our team will schedule your appointment as quickly as possible.
Call our office at 1-844-821-0075.
Our stairlifts offer lasting value and premium quality. In the unlikely situation that you experience a serious problem with the stairlift, we provide common issues that our clients have faced. These troubleshooting videos may help you resolve your issue. If you're experiencing other issues with your stairlift, please book a service.
If your chair beeps multiple times or the charger is showing a red light, your chair may have a charging problem. Make sure the chair is at the end position, where the chair can be charged.
The chair may not turned back all the way from the swivel position. Make sure to turn the chair all the way to the straight position (you will hear a click).
It might be that an obstacle is in the way, with the footplate and carriage safety sensors activating and stopping use. Check for and remove any obstructions.
